Terms & Conditions
Terms & Conditions – Oslo Signatur
1. General
These terms and conditions apply to all purchases made through the online store www.oslosignatur.no.
By placing an order with Oslo Signatur, you agree to be bound by these terms.
2. Prices and Payment
All prices include applicable taxes and fees unless otherwise stated.
Payment is processed securely through third-party payment solutions available at checkout.
3. Delivery
Delivery is carried out in accordance with our Shipping Policy and may vary depending on the carrier and destination.
4. Right of Withdrawal and Returns
Customers have the right to withdraw from their purchase within 14 days of receiving the goods.
Returns and refunds are handled in accordance with our Return and Refund Policy.
5. Liability
Oslo Signatur is not responsible for delays or losses beyond our control, including issues caused by shipping carriers or customs authorities.
We reserve the right to change information on the website without prior notice.
6. Disputes
Any disputes shall first be attempted resolved amicably.
All purchases made with Oslo Signatur are governed by Norwegian law.
7. Dispute Resolution in Norway
If a dispute cannot be resolved through dialogue, the customer may contact the relevant Norwegian complaint bodies:
The Norwegian Consumer Council (Forbrukerrådet) offers free mediation.
Disputes related to payment services, such as Vipps, may be handled by the Norwegian Financial Complaints Board (Finansklagenemnda).
If the dispute remains unresolved, it may be brought before the Norwegian courts.
8. Defective Goods
A product is considered defective if it does not comply with the agreement, product description, or expected quality.
The customer may request repair, replacement, price reduction, cancellation, or compensation, depending on the circumstances.
Complaints must be submitted within a reasonable time.