Terms of service
Last updated: 12 October 2026
1. ABOUT THESE TERMS
These terms apply to the use of the oslosignatur.no online store and to purchases of products from Oslo Signatur AS.
By using the online store or completing a purchase, you agree to these terms together with our other policies and terms referred to in the online store.
These terms are subject to any mandatory rights under Norwegian law or other legislation applicable to the purchase.
2. ABOUT OSLO SIGNATUR
The seller is:
Oslo Signatur AS
Organisation no.: 936 797 156
Travveien 2
4580 Lyngdal
Norway
Email: kundeservice@oslosignatur.no
Oslo Signatur AS operates the online store and is the seller of the products offered through it.
The online store is powered by Shopify.
3. WHO THESE TERMS APPLY TO
For consumer purchases, the Norwegian Consumer Purchases Act, the Norwegian Right of Withdrawal Act and other relevant consumer protection laws apply.
A consumer is a natural person who primarily acts outside their trade or business.
If you make a purchase on behalf of a business, different terms and rules may apply. Mandatory consumer rights do not apply to purchases that are not consumer purchases.
4. PRODUCT INFORMATION
We aim to provide accurate and clear information about our products, including images, measurements, materials, features and other relevant details.
Minor variations in colour, grain and appearance may occur, especially for products made from natural materials such as wood.
Colours may also appear differently depending on your screen, settings and device.
Product information, prices and availability may change. Changes do not affect agreements already entered into unless required by law or agreed otherwise.
5. ORDERS AND FORMATION OF THE AGREEMENT
When you place an order in the online store, you submit an order for the products you have selected.
After receiving your order, we send an order confirmation to the email address you provided.
The agreement between you and Oslo Signatur is formed in accordance with applicable law and the information in the order and order confirmation.
If there is an obvious error in a price, product detail or other information in the online store, and you knew or should have known that it was an error, the order may be corrected or cancelled.
If we cannot deliver an ordered item, we will let you know as soon as possible.
6. PRICES
All prices shown in the online store are stated in Norwegian kroner (NOK).
Oslo Signatur AS is not registered in the Norwegian VAT Register (Merverdiavgiftsregisteret). VAT is therefore not added. The product price displayed in the online store is the total price for the product. Any shipping cost is stated separately before the order is completed.
Standard shipping within Norway costs NOK 99 for orders under NOK 999. Orders of NOK 999 or more qualify for free shipping within Norway.
We currently deliver only within Norway.
7. PAYMENT
Payment can be made using the payment methods offered in the online store at the time of purchase.
These may include:
- Shopify Payments
- Klarna
- Vipps
- other payment methods shown at checkout.
The payment provider may have its own terms and privacy policy.
Oslo Signatur does not store full payment card details when they are processed directly by the payment provider.
8. DELIVERY AND SHIPPING
We ship orders to the address provided at checkout.
Delivery times and available shipping options are shown in the online store or at checkout.
If no other delivery time has been agreed, the goods must be delivered within a reasonable time and no later than 30 days after the purchase where required by applicable consumer protection law.
Delivery is considered completed when the goods have been received by the customer or a third party designated by the customer, unless otherwise required by law.
Delivery times provided by the carrier may be estimates.
Delays may occur due to the carrier or other circumstances beyond our control. The customer’s statutory rights in the event of a delay still apply.
9. RISK OF LOSS
For consumer purchases, the risk of loss generally passes to the customer when the goods have been delivered in accordance with applicable law.
Accordingly, Oslo Signatur cannot transfer the risk of damage during transport to the consumer before delivery, unless otherwise provided by law.
10. DELAYED DELIVERY
If the goods are not delivered within the agreed or statutory delivery period, the customer may have rights under applicable law.
In the event of a delay, and where the relevant conditions are met, the customer may withhold payment, require delivery, terminate the purchase and claim compensation.
We encourage the customer to contact us as soon as possible if a delivery is delayed.
11. COMPLAINTS AND DEFECTS
If the goods are defective, the customer’s statutory rights under the Norwegian Consumer Purchases Act or other relevant legislation apply.
A defect may include a failure of the goods to conform to the agreement, the product description or requirements under the law.
The customer must notify us of a defect within a reasonable time after discovering it, or when they should have discovered it.
The complaint period is governed by applicable law and may be two or five years, depending on the type of goods and how long they are intended to last.
The right to make a complaint applies independently of the right of withdrawal.
To handle a complaint, we normally ask for the order number and a description of the issue. Photos or other documentation may also be needed.
12. RIGHT OF WITHDRAWAL AND RETURNS
Consumers generally have a 14-day right of withdrawal for purchases made in the online store.
More information about the right of withdrawal, returns, refunds and exceptions is available in our separate right of withdrawal policy.
Returns are handled in accordance with applicable law and our published return policy.
The right of withdrawal may not apply to a product made to the customer’s specifications or clearly personalised, where the conditions in the Right of Withdrawal Act are met.
13. PERSONALISED PRODUCTS
Products personalised to the customer’s wishes may include items engraved or printed with a name, text or other individual information.
When ordering a personalised product, the customer is responsible for checking that the information to be used for personalisation is correct.
Personalised products may be exempt from the right of withdrawal where the conditions in the Right of Withdrawal Act are met.
The exception to the right of withdrawal does not affect the customer’s statutory rights if the product is defective or does not conform to the agreement.
14. PRODUCTS AND SAFETY
Products must be used in accordance with the product information, any age recommendations and safety instructions supplied with them.
The customer is responsible for following the instructions and recommendations applicable to the product.
For products intended for children, parents, guardians or other responsible adults must ensure the product is used safely and in accordance with the stated age and intended use.
15. INTELLECTUAL PROPERTY RIGHTS
Content on oslosignatur.no, including text, images, logos, graphic material, product photos, design and other material, belongs to Oslo Signatur AS or our partners or licensors.
The material may not be copied, distributed, modified or used commercially without written permission, unless otherwise permitted by law.
16. THIRD-PARTY LINKS
The online store may contain links or features provided by third parties.
Those services may be subject to the third party’s own terms and privacy policy.
Oslo Signatur is not responsible for content or terms on external websites that we do not control.
17. PERSONAL DATA
Personal data is processed in accordance with our Privacy Policy.
The Privacy Policy describes, among other things, what personal data we process, why we process it, who it may be shared with and what rights you have.
18. CANCELLING ORDERS
The customer may request cancellation of an order before the item has been prepared, in accordance with our available cancellation rules.
A cancellation request must be submitted through the available feature in the customer account or by contacting us.
Different rules may apply if the item has already been prepared or shipped.
The customer’s statutory rights under the Norwegian Right of Withdrawal Act and Consumer Purchases Act are not affected by this provision.
19. OUR LIABILITY
Oslo Signatur is liable in accordance with applicable law.
Nothing in these terms limits any rights or claims the customer has under mandatory law.
We are not liable for losses caused by circumstances beyond our reasonable control, to the extent permitted by applicable law.
20. FORCE MAJEURE
If performance of the agreement is materially prevented or delayed by circumstances beyond our reasonable control, this may affect delivery or other obligations.
Examples may include severe natural events, war, strikes, government action, widespread transport disruptions, serious technical problems or other extraordinary events.
This provision does not limit the customer’s mandatory rights under the law.
21. CHANGES TO THESE TERMS
We may update these terms when necessary, for example if legislation, our business or our services change.
For agreements already entered into, the terms in effect when the agreement was made apply, unless otherwise required by law or agreed.
22. GOVERNING LAW
Norwegian law applies to consumer purchases, subject to mandatory legal provisions.
If the customer is a consumer residing in another EEA country, they may have rights under mandatory rules in their country of residence.
Nothing in these terms deprives a consumer of rights under mandatory law.
23. COMPLAINTS AND DISPUTE RESOLUTION
If you have a complaint or a problem with an order, please contact us first so we have the opportunity to resolve it.
Contact:
Oslo Signatur AS
Organisation no.: 936 797 156
Travveien 2
4580 Lyngdal
Norway
Email:
kundeservice@oslosignatur.no
If the matter cannot be resolved amicably, the ordinary complaint and dispute resolution procedures under applicable law will apply.
24. CONTACT INFORMATION
Oslo Signatur AS
Organisation no.: 936 797 156
Travveien 2
4580 Lyngdal
Norway
Email:
kundeservice@oslosignatur.no