Refund policy

Oslo Signatur AS

Last updated: 9 October 2026

1. Right to cancel your purchase

When you shop as a consumer in the Oslo Signatur AS online store, you generally have a 14-day right of withdrawal under the Norwegian Right of Withdrawal Act (angrerettloven).

You do not need to give any reason for exercising the right of withdrawal.

The withdrawal period runs from the day you receive the goods. If the order is delivered in several shipments, or consists of several parts delivered separately, the period generally runs from the day you receive the last item or part.

To exercise the right of withdrawal, you must send us a clear statement that you wish to cancel the purchase before the withdrawal period expires.

2. How to exercise the right of withdrawal

Send an email to kundeservice@oslosignatur.no with the following information:

• Order number.
• Name of the person who placed the order.
• Which item or items the return concerns.
• A clear statement that you wish to exercise the right of withdrawal.

You can also use the standard withdrawal form provided with your purchase.

It is sufficient that the notice of withdrawal is sent before the period expires. After you have notified us, the goods must be sent back without undue delay and no later than within 14 days.

We recommend that you keep documentation of your notice and the return shipment.

3. Returning the goods

When you exercise the right of withdrawal, the goods must be returned to:

Oslo Signatur AS
Travveien 2
4580 Lyngdal
Norway

The goods must be sent back without undue delay and no later than 14 days after you notified us that you wish to exercise the right of withdrawal.

The customer covers the direct costs of the return, unless otherwise agreed or required by applicable law.

We recommend using a trackable return shipment and keeping the receipt until the return has been processed.

Contact us at kundeservice@oslosignatur.no if you need practical information about returning your order.

4. Condition of the goods, accessories and original packaging

We ask that the goods be returned in their original packaging, together with all accessories, parts and any components included at delivery. The original packaging should be kept and returned in the best possible condition.

You have the right to examine the goods to the extent necessary to establish their nature, characteristics and functioning, in the same way as you would normally be able to in a physical shop.

The goods should therefore be returned in good condition, with all included parts and accessories. They must be packed properly to avoid damage in transit.

If the goods are damaged, are missing parts or accessories, or have been handled beyond what is necessary to establish their nature, characteristics and functioning, Oslo Signatur AS may claim compensation for a documented reduction in value in accordance with section 25 of the Norwegian Right of Withdrawal Act.

Any reduction in value is assessed specifically on the basis of the condition of the goods, what is missing or damaged, and the extent of handling. We do not make automatic deductions without a legal basis.

Missing or damaged original packaging does not in itself automatically give grounds for refusing the right of withdrawal. If the packaging or other included parts have led to a documented reduction in value, this may be taken into account to the extent permitted by law.

When we receive the returned goods, we check their condition and document any damage, missing items or other circumstances that may be relevant to a possible reduction in value.

5. Refunds

When you exercise the right of withdrawal, we refund the payments we have received from you for the order in question, including the cost of the cheapest standard delivery we offer.

If you expressly chose a more expensive delivery method than our cheapest standard delivery, the additional cost of the more expensive delivery method will not be refunded.

Refunds are made without undue delay and no later than 14 days after we received your notice that you are exercising the right of withdrawal.

For purchases of goods, we may nevertheless withhold the refund until we have received the goods back, or until you have provided proof that the goods have been sent back, whichever happens first.

The refund is made using the same payment method you used for the purchase, unless expressly agreed otherwise, and provided that this does not result in any additional costs for you.

If there is a legal basis for claiming compensation for a documented reduction in value under section 25 of the Norwegian Right of Withdrawal Act, this will be assessed specifically. Any deductions must have a legal basis and be documented.

6. Exceptions to the right of withdrawal

The right of withdrawal generally applies to purchases in the online store. The law contains certain exceptions that apply only when the conditions for the exception in question are met.

This may include goods made to the customer's specifications or clearly personalised, and sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been broken after delivery.

Such an exception does not apply automatically to all goods, and is assessed on the basis of the item in question and the conditions of the law.

If a statutory exception applies to a particular item, relevant information will be provided in connection with the purchase.

7. Complaints and defective goods

The right of withdrawal and the right to complain about defects are two different rights.

If the item has a fault or defect, or is damaged on delivery, please contact us at kundeservice@oslosignatur.no and describe the problem. Please include photos and your order number so that we can process your case.

Your rights under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven) are not affected by this return policy.

8. Contact information

If you have questions about the right of withdrawal, returns or refunds, you can contact us at:

Oslo Signatur AS
Travveien 2
4580 Lyngdal
Norway

Email: kundeservice@oslosignatur.no

We handle enquiries about returns and the right of withdrawal in accordance with applicable Norwegian law.

This policy does not limit any rights the consumer has under mandatory law.