Returns and right of withdrawal

Right of withdrawal

When buying from our online store, consumers generally have a 14-day right of withdrawal. The withdrawal period runs from the day you receive the goods. If the order is delivered in several shipments, the period normally runs from the day you receive the last item.

To exercise your right of withdrawal, you must send us a clear notice within the withdrawal period. Send an email to kundeservice@oslosignatur.no with your order number and which items the return concerns, or use our withdrawal form.

Returning goods

Once you have notified us that you wish to exercise your right of withdrawal, the goods must be sent back without undue delay and no later than 14 days after the notice was given.

You pay the direct cost of returning the goods. Pack the goods properly so that they are not damaged in transit, and preferably use a trackable shipment.

Examining the goods

You may examine the goods to the extent necessary to establish their nature, characteristics and functioning. Handling beyond this may make you liable for any documented reduction in value in accordance with the Norwegian Right of Withdrawal Act. Missing or damaged packaging does not automatically give grounds for a deduction, but may be taken into account if it actually results in a reduction in value.

Refunds

When the right of withdrawal is exercised, we refund the payments we have received, including the cost of the cheapest standard delivery we offer. Any additional costs for a more expensive delivery method than standard delivery are not refunded.

Refunds are made without undue delay and no later than 14 days after we received your notice that you wish to exercise the right of withdrawal. For purchases of goods, we may withhold the refund until we have received the goods back, or until you have provided proof that the goods have been sent back, whichever comes first.

Refunds are normally made using the same payment method as was used for the purchase, unless expressly agreed otherwise.

Exceptions

There are statutory exceptions to the right of withdrawal, including certain goods made to the customer's specifications and certain sealed goods where the seal has been broken, for health or hygiene reasons.

Complaints

If the goods are damaged, defective or do not conform to the contract, your rights under the Norwegian Consumer Purchases Act apply. The right of withdrawal and the right to complain are two different rights. Contact us at kundeservice@oslosignatur.no with your order number and preferably photos, and we will help you.

Return address

Oslo Signatur AS
Travveien 2
4580 Lyngdal
Norway